Frequently Asked Questions
You may have some questions and we've likely heard them. Our top asked
questions and answers, are listed below for your reference. If your
question didn't make our leaderboard, please contact our Customer Support Team
Started | Gaming
Tables | Customer Care | Technical
I have downloaded the software - where is it?
Yoga Poker software has been successfully installed to your computer,
a Yoga Poker icon will appear on your desktop. Simply double-click on this
icon to launch the Yoga Poker software and you'll be taken immediately to our
My password isn't being accepted?
Entering an incorrect
password can often result in an 'unable to validate password' code. As passwords
are case sensitive, check to ensure your Caps Lock is off. If your troubles
persist, select the 'forgot password' button and a new password will be issued
to the e-mail address as listed on your Yoga Poker account.
Can I change my nick name?
At Yoga Poker, we allow
players the ability to change their Player ID (name appearing at the poker
tables) every 7 days. To do this, please visit the 'My Account' tab when logged
on to the Yoga Poker software.
How do I get started at a table?
Our games: Once you've successfully downloaded our free Yoga Poker software, simply double-click on the Yoga Poker icon on your computer
desktop to launch the software. The first screen you'll see is our main lobby.
Select the tab that best meets your gaming needs, or simply browse around to
check out our action.
Getting Started with your new account: You will need to
create a Yoga Poker Player Account prior to joining any play or real money
games. To create your new Yoga Poker account, select the 'Log In' button when
the software launches and choose the 'Sign Up Now' button. Complete
the required information fields to get started.
Getting Started at a table: From the top of the Yoga Poker
lobby screen select either the 'Ring Games' or 'Tournaments' button. Just below,
you can select the desired type of game and a list of tables or tournaments will
be generated below. If you wish to sort the games by a particular
preference, simply click on any of the column headers and this will arrange
the list accordingly. To choose a specific table or tournament from the selected
list, double-click on the desired game (or click 'Join Table' at the bottom the
How do I set up my account for real money?
ready to get started at our real money tables, you must set up your Yoga Poker Players Account as a real money
player. This can be done by visiting the Cashier tab. From there, you'll be
asked to complete all the necessary fields of information, read and
accept the Yoga Poker Player Agreement, and validate your email address by following
the instructions below:
- Visit the 'My Account' tab and click the 'edit' button beside your
- Input your new e-mail address or existing e-mail address and click
- We will automatically send you a link in a validation e-mail.
- Click on that link to validate the new e-mail address.
When I try to validate my E-mail address I never receive a validation
If you do not receive a validation E-mail within 5 minutes
of submitting your request please do the following:
- Check you have entered your e-mail address correctly. Please note that
there is no need to include 'www.' before your e-mail address.
- Check your spam/junk mail folder. Yoga Poker does not engage in the
sending of unsolicited e-mails, however, some aggressive mail filters may
inadvertently identify our E-mails as spam.
If you remain unable to receive your verification e-mail it is likely that
your e-mail provider is rejecting our e-mails. In order to address this problem
we ask that you establish a web based e-mail account at either www.yahoo.com or
www.hotmail.com and register this new e-mail address on your Yoga Poker account.
You can register your new e-mail address on your Yoga Poker account by means of
the edit button beside your e-mail address on record in the "My Account" tab in
the Lobby screen.
Am I able to play poker for free before I begin playing for real
Yoga Poker is pleased to offer play money games to allow
players the opportunity to familiarize themselves with our software, and the
game of poker. To locate our play tables, select "Ring Games" at the top of
the lobby screen, followed by "Play Money". By selecting "All", you'll be
able to view all our play money table offerings. You may filter the list further
by clicking on a specific game type.
How many play-money chips do I start with?
You will be
given 1,000 play money chips to start. If at any time your play chip count drops
below 1,000, simply click on the Dealer's tray and your stack will be
How do I make notes on a player?
When you are at a table,
there is a "Note" tab located on the bottom left of the game screen. This
feature allows you to make notes on any opposing players by selecting the
desired player from the drop down menu (all players seated at your table will
appear in your selection). From there, you simply need to type in any comments
you wish to make and they will stick with that player regardless of any Player
ID changes they may make. In addition to the notes, you are able to apply a
color coded label identifying the type of player that they are.
How do I know if Notes have been made on a player?
see a small color box in the right hand corner of an opposing player's
nameplate, there are already notes available to you from a previous entry. This
is quite handy since yoga allows players to frequently adjust their Player
How can I check the outcome of a hand I was in?
"Last Hand" button is located below the current hand number and can be clicked
to provide an immediate review of the previous hand. You will also find the Hand
History in text format, in the folder where you installed Yoga Poker located
within your personal computer files.
I am not getting a response to my questions when I e-mail the Support
We aim to reply to all customer service e-mails within 10 minutes. As some
require more detail and investigation of an issue, response time may vary based
on the nature of your inquiry. You will receive an e-mail confirmation from
Yoga Poker when we have received your inquiry, to let you know we are working on
If you find that you are not receiving the confirmation e-mail promptly after
submitting your inquiry we would suggest that you have a look in your Junk Mail
folder. Yoga Poker does not engage in the act of sending unsolicited e-mails
however some aggressive mail filters may mistakenly identify our e-mails as spam
and treat them as such.
Poker Room Etiquette
What are the rules concerning chat at the tables?
Players using offensive language on the chat tool will be subject
to a chat warning or a revocation of their chat privileges. Chat that is not
permitted on Yoga Poker includes (but is not limited to) profanity, begging,
solicitation, chat flooding and advertising. Please note that Yoga Poker allows
only English chat.
Can I block chat?
There are a few means of removing chat
from your game. If you'd like to mute the entire table, simply adjust your Chat
in the drop down menu by selecting, 'Dealer Only'. Alternatively, you can
block out chat player by player. To do this, go to the 'Notes' tab in the
bottom left corner of the table screen, select the specific player from the
drop down listing and choose 'ignore'.
Why is the auto-upgrade not working?
In some cases, auto-upgrading will not work. This can be due to local caching
and firewall issues, which prevent our software from properly upgrading
You may access the most recent version of the Yoga Poker software by clicking here. Select
the yogaPokerSetup.exe hyperlink to begin the process. Choose
'Run program from its current location', select 'Open File' and save it to your
How can I make the game screen fill my entire computer monitor?
In order to fit the game window to fill your screen you will be
required to adjust your screen settings using the instructions below:
Changing Screen resolution:
- Go to your desktop and double-click "My Computer"
- Double-click "Control Panel"
- Double-click "Display"
- Choose the "Settings" tab along the top
- Adjust your "Screen Area" (resolution) to 800x600
- Adjust your "Colors" to "High Color (16 bit)"
- Press OK
- Try running Yoga Poker again
I don't have any sound.
Please ensure that you have a
valid sound card and your speakers are not set to mute. Check to see that you
have sounds selected via the Yoga Poker 'Options' tab. The Chat Tab in the
bottom right corner of the Table Screen contains an 'Options' Button where you
can select 'all', 'alerts only' or 'silent'.
Do you have a MAC version?
Unfortunately, we do not
currently offer a version of our software specifically designed for the MAC.
Many of our users, however, have successfully employed a PC emulator to enjoy
our games. Please visit our Download Page for
Why is my game so slow?
The communication between your
machine and our servers has been optimized for the fastest response. If you
notice that your game is moving slowly, there are two likely explanations:
- The players on the table are taking a long time to act when it is their
- You may not have a good connection to the Internet.
How will I play if I am connected to the Internet through a firewall
or proxy server?
Please ensure that your firewall is set to permit
connections to the Yoga Poker servers. There is no need to disable your firewall
however you will need to ensure that your server is set to accept connections to
the following IP addresses: 22.214.171.124 to 126.96.36.199. In
addition you will need to ensure that ports 80, 433, 8048, and 8049 are
What happens to my hand if I get disconnected while I am playing?
If you are connected to the game server when it is your turn to act in any
real money ring or tournament game, and you timeout by not acting within the
allowable 25 seconds, your hand will be set to 'Fold to Any Bet' (this will
cause you to check if the action is checked to you, or fold if there is action
In a multi-table tournament, you'll be given more time to reconnect and when
that time expires, your Extra Time will engage if you have money invested in the
pot. At expiry of time in the Extra Time, you will be folded, except in the case
of the final table at which players will be given up to 240 seconds to
re-establish connection prior to being folded.